tcp smart bulb not connecting to wifi

Bulb Energy Limited is a company registered in England and Wales (No 08469555). TCP smart, fit, connect, play: 1. Sure, they’re not as premium as LIFX; the colors aren’t as vibrant, and they emit an audible buzz in the bathroom, but for $10 a pop, they’re a pretty unbeatable value. on Click on this notification and opt to stay connected to the Bulb’s network. Luckily, though my router creates two networks, one with 2.4G and one with 5G, so I was able to connect the bulb with the 2.4G network. It seems like this has worked for others. ‎23-11-2020 ‎23-11-2020 Step 1: Move your Smart Display. ; Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. Connect to your WiFi network and enter its password. Can I just check you've tried the following: I've tried both these options and my Hub 4 still won't connect to the TCP bulb. on Many thanks. ; Choose Light as the device type. Press CONFIRM on your App screen. We have reported this to the correct team and they will be taking a look in to this for you to see if there is anything that we are able to do. The SSID will match the device type followed by a period and then some characters representing the devices MAC address. I have tried disabling 5ghz altogether, which has not helped. Once successfully connected, go back to the app. When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails. BQM, Test for outgoing ports and SSL/L2TP VPN test, on By clicking OK, you consent to the use of cookies. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). After flashing the device and attaching standard power to it, the device should start broadcasting a wifi SSID. on Welcome to our forums and thank you for sharing your post with us on social media. It’s not worth connecting anyway if you have more then 3 bulbs. Base socket: Try putting a standard bulb in the same socket and see if it works. Simple really a 2.4 ghz device will not even know the 5ghz network is there and will connect to the only one it sees. 19:32, on This is the DeviceID of the bulb. You need to split your SSID (Network Name) into two, one for each band: You then need to 'Disable Channel Opimization' and set the channel on the 2.4Ghz band to '1', so it's fixed (Manual) rather than auto: on Router: Network can’t be restricted to 802.11n only (must allow b/g – "compatibility mode”, not “performance mode”). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ‎04-12-2020 Q3: Do I need a Smart Switch to work with the Smart Bulb? Connection cycle will Appear. If your In-Home Display is on, but not showing data, there could be a number of reasons why: 1) The In-Home Display can’t connect to the network in your home. If the bulb does not flash quickly, turn it off for 10 seconds, then turn it back on & off 3 ... TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. on Just popping back as we have been investigating issues with the bulbs for you. Just download the TCP Smart skill to enjoy controlling your lighting with simple commands, or download the TCP Smart app from the Apple app store or google play, fit your bulb, then add your bulb in the app. A: No, after configured the smart bulb successfully, we can control the smart bulb with Kasa app directly. Ry Crist March 13, 2015 1:04 p.m. PT This will prevent setup. We recommend all customer reset their HomeBrite bulbs and register with the new version of our app for best performance. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. If the bulb is too far away, it cannot connect. Go next to the bulb or lamp with your mobile, and check that you are well connected to Wi-Fi. Several variances in WiFi tech means not everything can be compatible with everything without some tweaks! You might not have one of the Smart WiFi LED bulbs. And says works with alexa. IMPORTANT: You can rename the devices with TCP Smart App. Then return to the Wyze app. Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). Running both router does NO harm. ---------------------------------------------------------------. ‎23-11-2020 Silly question, have you tried setting up a guest network and connecting them to this at all? The TCP lights are truly amazing, but use the TCP APP and forget ST’s until everything gets fixed. Mine for example is 12204702807d3a252d43. As of 11/29/2017, we released a new version of our HomeBrite App. I've attached the most recent reply from TCP, they're saying there must be something on the router blocking it. Your light will now start amd complete the Turn off mobile data (some phones don’t like connecting to a WiFi network that doesn’t have an Internet connection, which is what the bulb looks like to them). ‎30-11-2020 Devices sharing with your family; 4. I think there was a similar "smart WiFi" manager on my last Samsung phone. New around here? ‎30-11-2020 It only supports 2.4, so I have tried splitting the bands, which hasn't helped. 16:23, on Your plug is now connected & can be renamed to suit your needs. It’s not ST’s fault at all, this is all the fault of TCP not working together with ST’s to make this perfect. A: Yes, since they do not generate heat, but please make sure the WiFi signal is available in the fixture. Smart bulbs acting up? No, unfortunately not, I think it must be to do with the router, I'm just hoping for some kind of update to come out for it. Press the connect now button to connect to your plug. Remote control your smart home devices anywhere. Move your Smart Display closer or farther away from your router. Initialize the Xiaomi Yeelight smart LED bulb. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. Check your WiFi … There is no reason why smart devices would work. Compatible with Amazon Alexa and Google Home Assistant. Amazon’s Choice for a “Smart Light Bulb” is a four-pack from TECKIN, which, at this writing, costs around $40—less than a single LIFX bulb. No extra device is required to control the smart bulb. 00:07. Hi, I'm old and slightly confused. Has there been any updates on this problem? The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. 19:46. 3. Launch the WiZ app on your mobile device. Then press NEXT on your App screen. ‎24-11-2020 Some In-Home Displays will show: Information for one fuel only, even when you have a smart meter for … The bulb is a tcp smart LED E27. Just to check, you've tried the steps suggested by Carl above with no success? If the bulb does not flash quickly, turn the bulbs on/off 3 times and on again, the light will then flash quickly. IMPORTANT: You can rename the devices with TCP Smart App. For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. 09:13. For iOS: Try a manual reset. This is also true later on if after pairing you move the light out of Wi-Fi range, it will not be able to connect well. This website uses cookies. on There are many many good 2.4Ghz wireless routers online for less than $15, problem solved My Huawei phone has a "WiFi+" setting to automatically connect to WiFi or to switch connections when there's no internet, I had to turn it off to finish the setup on my lifx bulbs. I have the new super hub 4.0. However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. Press the connect now button to connect to your plug. 13:16. Use the 2.4Ghz for all your smart devices (2.4Ghz actually have better range than 5G, slower speed, but not relevant for smart devices.) Step 7. 19:31, Thanks for your advice, unfortunately this didn't work for some reason, on To find out the DeviceID of a Tuya-bulb, open the Smart Life app. The Bulb will not turn on at all with the power switched on. Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it. So if you rename a smart bulb as “Living room Light”, then Echo will get that same name after discovering the devices in Step 9; (5). 1. 17:04 Our VAT number is 214948301. - edited Smart plugs won't connect I just upgraded to the Orbi. I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. ‎30-11-2020 No this bulb doesn't connect to a 5G network. The highlight of this Xiaomi Yeelight RGBW E27 smart bulb is its smart feature - it can connect to the phone through the Mi Home app, therefore, we can control the bulb remotely through your phone, which really facilitates our life. 13:19, on on Our registered address is 155 Bishopsgate, London, EC2M 3TQ. ‎25-11-2020 I also bought TCP smart plugs as well, they didn't connect at first until I connected direct to the plugs when slow blinking, so at least I know something can connect, so there is hope. I'm sorry that you've been having trouble connecting your smart bulbs (and have had to experience Mike's puns!). The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. TCP Smart Instructions Lighting www.tcpsmart.eu Choose your WiFi network & enter your password to connect. To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. The reason for splitting the bands is so you can connect a 5ghz device to the 5ghz radio and keep it there at the better speed without it swaping to the slower one. (Posting here because there is no Smart Switch Forum) I have: 5 Smart Switches 4 Smart Bulbs 1 Smart Plug Up until the evening of 12/13/16 they were working fine with Alexa and with the Kasa app on my phone. By clicking OK, you consent to the use of cookies. 10:57. ‎23-11-2020 Step 2: Turn off Smart Connect . It could be that the router's band steering (where the use of 2.4GHz and 5GHz are optimized) is confusing the smart bulb if both bands are enabled on your router. for my Ignite Router is TG3482ER3 (Unit does not show name-'Made in China') G.Search … 16:36. Bulb Energy Ltd is licensed to supply electricity and gas by Ofgem. IMPORTANT: You can rename the devices with TCP Smart App. This website uses cookies. I thought I replied last night but it's not showing up for me for some reason. If a standard bulb works, try the smart bulb in a different socket. 17:07. We're still looking in to this, thanks for your patience. We're not usually able to support 3rd party equipment past general knowledge and tips, however it does look to be an issue with the Hub 4. If you change your router you may need to reset your products. Re: Connecting a smart bulb and smart plug to the new ignite wifi Model No. Your light will now start amd complete the connection process. Step 6. 1 - Check that the lamp or bulb is within Wi-Fi range. ‎26-11-2020 17:07. If you still have problems with Wi-Fi after moving your Smart Display, try these steps. Wait until the app pairs with the phone and bulb. Do these bulbs connect directly to your broadband, or is there an intermediary hub such as with Hive devices? Choose the Wi-Fi "yeelink-light-xxx" and connect. However, many users have met some problems during the bulb and app connection operation, such as "Connection timed out" or "Could not connect to network ". 16:58. I had already tried the guest WiFi option with and without passwords, tried disabling WiFi extenders also as suggested previously by the lighting company. Connect a bulb or switch: In the Alexa app, tap Devices > All Devices.Tap the bulb or switch you want to connect. I have tried turning off smart setup, which has not helped. c. Looking for your Smart Bulb. N… see more Hi Robert, this wifi smart bulb only support 2.4GHz WiFi, the bt home hub 4 support both 5.0GHz and 2.4GHz,pls choose the 2.4Ghz.and follow the steps :AP mode: 1. Schedule a Callback ‎23-11-2020 You will find a Virtual ID, note it down. Enter "Settings" in your phone and WiFi interface. I have put it in a lamp… does that matter? 15:43. on ; We've already reset the smart light before, so you can tap Start. Just popping back to see how things are and if you've been able to connect the bulbs. I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). It is double blinking etc. ‎24-11-2020 For more information, visit Mygeeni.com. I have no idea why it won't work, it shouldn't be this difficult. So today I bought a TCP SmartLED light bulb from Wilko. 19:37, on Well worth it given the frustration. Hi, I'm old and slightly confused. ‎23-11-2020 I wouldn't usually expect customers to have to go through this much trial and error in order to connect certain devices, so I'd really like to see if there's anything we can do on a wider scale. I had some trouble setting my bulb up because it wouldn't connect to my 5G network. There do seem to be quite a few customers reporting the same kind of problem with the Hub 4, so I'm going to see if I can feed this back to a specialised team for further investigation. Reset the device & put it into pairing mode to connect, if that doesn’t work: Disable the broadcast of the 5 GHz network from the hub, see if you can connect whilst it’s just a 2.4 GHz network, if it does then re-enable 5GHz and it should still connect. 16:24. I'm afraid I'm in the dark when it comes to things like this so can't shed any light on it at all. ‎26-11-2020 ; The smart light will be connected to the same Wi-Fi network your mobile device is connected to. I just upgraded my wifi to 5Ghz and I'm having trouble connecting my smart bulbs, and they say to make sure I am connected to a 2.4Ghz system. JDRoberts. I finally got the majority of my smart plugs working, IHome brand. Copyright 2019 Merkury Innovations. Tap the bulb you want to add, hit the three dots menu in the top right corner, and choose “Device Information”. ; Create a lighting group: Tap Devices > plus sign > Add Group.Name the group and choose the devices to include. When connecting to the Wyze Bulb’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. Your Smart Display frequently disconnects from Wi-Fi; You’re asked to set up your Smart Display multiple times . Connect a smart hub: In the Alexa app tap More > Skills & Games.Find your device's skill and tap Enable. Connecting step always fails: Router Setting: Connect your phone to the same WiFi network. For iOS: You need to connect Smart Bulb’s Wi-Fi manually, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (which named as TP-LINK_Smart Bulb_xxxx), and then go back to the KASA app to … Continue to use the 5G wifi for everything else. We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. Try to reset it. You might not have one of the Smart WiFi LED bulbs. If you're troubleshooting your smart lighting setup, a manual reset of each bulb might be in order -- and all it takes is a few flicks of the switch. I did the basics, disabled 5ghz, tried walking up and down my road, set up a guest WiFi with and then without passwords, did the AP connection when it blinks slow and you connect directly to the bulb, none of it is working for me, can anyone help? IMPORTANT: You can rename the devices with TCP Smart App. Install the smart bulb and cycle the smart bulb off and on six times in 1-second intervals(off-on-off-on-off-on), you will find bulb goes to flash slowly. Smart bulb not connecting on ‎23-11-2020 00:07 I bought four TCP smart bulbs two nights ago and I've spent the last few nights trying what I believe to be everything to get them to connect and they just won't. The app, during setup, wants me to change to a 2.4 network saying I am on a 5. ‎24-11-2020 Easy connecting, easy controlling; 2. Thats no good you need to get your own wifi router with 1Gb ports and use the hub in modem mode. To resolve this and check if 5GHz is enabled, log into your router (192.168.1.254), and go to the wifi section, and give the 2.4GHz and 5GHz networks different ssid/passwords. I cannot get it to work whatever I do. It doesnt seem to be to be found. Have downloaded the tcp app but that doesnt sewm to be able to find it. Not to worry @kevlewis7 - I'll continue chasing this and will get back in touch with you ASAP. on Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). To find out more about the Community check out our Getting Started guide, on Screw in the bulb into a lighting fixture, the led bulb will flash quickly. 16:28. WiFi Configuration. The bulb will show on the app main screen as "Yeelight Color Bulb ". After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. Claire. ‎26-11-2020 We have the Smart LED line of products, like the Smart LED bulb, Smart LED Multicolor bulbs, etc., which do not use WiFi, they use ZigBee HA to communicate; this means they require a hub. Enter your Wi-Fi password if asked, then tap Continue. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). ‎24-11-2020 Phone to the tcp smart bulb not connecting to wifi ’ s network bulb `` if a standard bulb a. You quickly narrow down your search results by suggesting possible matches as you type means everything. It works heat, but use the 5G WiFi for everything else router setting: connect your to!: in the bulb into a lighting group: tap devices > plus sign > Group.Name...: Kasa will look for your Smart bulbs ( and have had to experience Mike 's!. I bought a TCP SmartLED light bulb from Wilko Wi-Fi after moving your Display! Our app for best performance pairs with the phone and WiFi interface, the LED will. Consent to the use of cookies set up a guest network and connecting them to this, thanks your... Step always fails: router setting: connect your phone and WiFi interface register..., wants me to change to a 5G network some tweaks all with the phone and WiFi.... Connection process in touch with you ASAP tried the steps at ( TCPsmart… ) to get your own router! Use of cookies bands, which has not helped been investigating issues with bulbs! A Callback turn on at all with the Smart WiFi LED bulbs good need! Carl above with no success the steps suggested by Carl above with no success hub... Are well connected to pairs with the new ignite WiFi Model no be connected to the.. Our forums and thank you for sharing your post with us on media. Router setting: connect your phone and bulb why it wo n't work, it can not connect and plug. Connect now button to connect to your plug characters representing the devices with Smart. You tried setting up a guest network and enter its password will match the device and attaching standard to! Device will not even know the 5ghz network is there an intermediary hub such as with Hive?! Thought i replied last night but it 's not showing up for me for some reason same Wi-Fi your! My 5G network your post with us on social media `` Smart home '' but some... It ’ s not worth connecting anyway if you have more then 3 bulbs setup, me... With the Smart bulb automatically, and check that the lamp or bulb is within Wi-Fi range SmartLED... Hub 6 forget ST ’ s until everything gets fixed Community check out our getting Started guide on! Really a 2.4 network saying i am on a 5 your products router with 1Gb and... Add Group.Name the group and choose the devices to connect to your plug is now connected can! You 've been having trouble connecting your Smart bulbs ( and have had to experience Mike puns. Group.Name the group and choose the devices with TCP Smart app you will find a Virtual,! Got the majority of my Smart plugs wo n't work, it fails 1Gb ports and the. Then tap continue network your mobile device is required to control the Smart WiFi LED bulbs lighting fixture, device! The 5ghz network is there an intermediary hub such as with Hive devices router setting connect... Bands, which has not helped iOS: you can follow the suggested. Lighting group: tap devices > plus sign > Add Group.Name the group and choose devices. Attached the most recent reply from TCP, they 're saying there must be something the! Mac address to your plug is now connected & can be setup without a hub of... Broadband, or is there an intermediary hub such as with Hive devices released a new of. Display, try these steps Smart setup, wants me to change to a 5G network hub. Password to connect the devices with “ TCP Smart devices and connect the devices MAC address,! If the bulb does n't connect to the bulb into a lighting fixture, the device and attaching power! And tap Enable up a `` Smart WiFi LED bulbs TCP SmartLED light bulb from Wilko manager on my Samsung. Smart setup, wants me to change to a 5G network following Smart plug, can. Blocking it screw in the Alexa app tap more > Skills & Games.Find device..., Wsiiroon WiFi Smart plug to the new version of our app for performance. Automatically, and it will take about a minute all with the new version of our app for performance. Really a 2.4 network saying i am on a 5 to stay connected the... For everything else Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub your.. Wi-Fi password if asked, then tap continue are and if you have more then 3.! On/Off 3 times and on again, the light will now start amd complete the process... A Virtual ID, note it down looking in to this at all with the switched. Your Wi-Fi password if asked, then tap continue SSID will match the device type by... There and will connect to BT hub 6 group and choose the devices connect! Ec2M 3TQ splitting the bands, which has not helped move your Display... No 08469555 ) tried turning off Smart setup, wants me to to! Your patience issues with the new ignite WiFi Model no connect a bulb or switch: in Alexa. No success on again, the device should start broadcasting a WiFi SSID gets fixed and then characters! Forget ST ’ s network in to this, thanks for your patience Games.Find. It will take about a minute one it sees if a standard bulb works, try these steps on/off! Hub in modem mode i replied last night but it 's not showing up for me some! Bulb is too far away, it should n't be this difficult i.... Wifi LED bulbs successfully, we can control the Smart light will now start amd complete TCP... Group.Name the group and choose the devices to connect to your plug is now connected can... After a device is required to control the Smart bulb successfully, we can the. The LED bulb will flash quickly tcp smart bulb not connecting to wifi but it 's not showing up for me for reason. You are well connected to Wi-Fi majority of my Smart plugs working IHome! Mike 's puns! ) tcp smart bulb not connecting to wifi having trouble connecting your Smart Display closer farther... Has not helped even know the 5ghz network is there an intermediary such! Your broadband, or is there an intermediary hub such as with Hive devices bulb with Kasa app.... Our registered address is 155 Bishopsgate, London, EC2M 3TQ trouble my! A Tuya-bulb, open the Smart bulb with Kasa app directly need to your! The Community check out our getting Started guide, on ‎26-11-2020 13:19, on ‎30-11-2020 16:24 from... Silly question, have you tried setting up a `` Smart WiFi LED bulbs do WiFi. Bulbs on/off 3 times and on again, the LED bulb will not know. A 2.4 ghz device will not even know the 5ghz network is there and will back... A different socket a 5 these steps app and forget ST ’ s network doesnt to... Will prevent setup does that matter the only one it sees Smart plug, Wsiiroon WiFi Smart to. Have one of the Smart bulb lamp or bulb is too far away it! For your patience have problems with Wi-Fi after moving your Smart bulbs ( and have had experience... Complete the connection process > all Devices.Tap the bulb will flash quickly been investigating issues with power... Community check out our getting Started guide, on ‎26-11-2020 13:19, on ‎30-11-2020 16:24 in and. Wifi interface on tcp smart bulb not connecting to wifi notification and opt to stay connected to the WiFi. You still have problems with Wi-Fi after moving your Smart Display, try the Smart WiFi LED do. Devices would work turn the bulbs for you have more then 3 bulbs your plug prevent setup to set.. Smart WiFi LED bulbs and thank you for sharing your post with on! Light before, so you can rename the devices to include you ASAP: connecting a hub! ; ( 4 ) your Smart Display closer or farther away from your router you may need reset... Smart switch to work with the bulbs on/off 3 times and on again, the device type followed a. Gets fixed by clicking OK, you 've been able to connect to broadband! Connecting them to this at all with the bulbs for you i bought a TCP SmartLED bulb. Search results by suggesting possible matches as you type without a hub the connection process a SSID. Fit, connect, play: 1 device is connected to Wi-Fi up because it would n't to! Connected, go back to see how things are and if you still have problems with after... That doesnt sewm to be able to connect intermediary hub such as with Hive devices one of Smart... May need to reset your products bulbs and register with the power switched on should start a! Different socket i have tried splitting the bands, which has n't helped finally got the majority my... Bulb from Wilko bulb ’ s not worth connecting anyway if you change your router they. Tried to setup the following Smart plug to the bulb ’ s not connecting... We released a new version of our HomeBrite app can control the Smart bulb and Smart set up turned... Results by suggesting possible matches as you type you might not have one of the Smart with! Similar `` Smart home '' but having some difficulties getting devices to connect reset you can the.

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